CASE STUDIES

Dynamic Customer Account Management Portal for Telecommunications Company

Industry: Telecommunications  Solution Type: Content Management System (CMS)  Primary Goals:   Implementation of a customer portal in order to reduce volume and length of calls to customer support representatives (CSRs)     Increase upselling and cross-selling as customers make changes to their accounts and adjust billing  Tools Used: Pega, Adobe Experience Manager (Cloud)  ABOUT OUR CLIENT: Our client, a world-class telecommunications company with more than one million customers, operates across […]

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Dynamics 365 Streamlines Workflow for Large Nonprofit Organization

Industry: Global Nonprofit Organization  Solution Type: Content Relationship Management (CRM)  Specific Tools: Microsoft Dynamics 365  PROBLEM STATEMENT:  Our client, a nonprofit organization that completes work across the globe, required a program to allow for a smooth hiring and vetting process. Applicants to the organization, clients of the organization, and employees of the organization needed to input data, exchange information, and upload documents. Our client required a consistent process for an 18-month recruiting workflow that allowed […]

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Managed Services Maintains and Continuously Improves Utilities Company Website and Demonstrates WayPath’s Longevity with Customer Relationships

Our client, a well-known utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, our client is respected for its mission in delivering clean, reliable, and affordable energy to its customers and communities while protecting the environment.  This company invests in the communities in which its own employees live and work, protecting their natural resources. Empowering its people and creating shareholder value, our client is guided by its values of safety, excellence, and ethics.

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WayPath Transitions ACG to New Insurance Platform and Generates New Documents for Expanding National Market

The Auto Club Group (ACG) is a Michigan-based insurance company and the second largest AAA club in North America. It belongs to the belongs to the national AAA Federation, which is committed to improving the lives of a combined 60 million members across North America through the highest level of customer service. In addition to auto insurance, ACG provides coverage for home and life insurance.

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Full Site Redesign with Sitecore CMS Enables Utilities Company to Achieve  Reduction in FTE Support Calls

Full Site Redesign with Sitecore CMS Enables Utilities Company to Achieve Reduction in FTE Support Calls

Our client, a well-known U.S.-based utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, this company is respected for its unstinting efforts to provide clean, safe, reliable, and affordable energy solutions that help meet their customers’ needs, while minimizing their own environmental footprint.

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