CASE STUDIES

Summary  As part of its strategic plans, Hatteras FocusOne was moving to new internal processing platforms and was looking to transition clients and workflows to

Summary A near 50 percent growth in membership during the COVID-19 pandemic, and new privacy laws and regulations emerging throughout the globe, meant the International

DEFINING THE DIGITAL AUDIT:  An organization’s website is critical for meaningful and efficient digital engagement with customers. Enhancing the user experience, accessibility, findability, and front-end

Industry: Telecommunications  Solution Type: Content Management System (CMS)  Primary Goals:   Implementation of a customer portal in order to reduce volume and length of calls to customer support representatives (CSRs)     Increase upselling and

Industry: Global Nonprofit Organization  Solution Type: Content Relationship Management (CRM)  Specific Tools: Microsoft Dynamics 365  PROBLEM STATEMENT:  Our client, a nonprofit organization that completes work across the globe, required a program to allow for

Our client, a well-known utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, our client is respected for its mission in delivering clean, reliable, and affordable energy to its customers and communities while protecting the environment.  This company invests in the communities in which its own employees live and work, protecting their natural resources. Empowering its people and creating shareholder value, our client is guided by its values of safety, excellence, and ethics.

Our client, a well-known U.S.-based utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, this company is respected for its unstinting efforts to provide clean, safe, reliable, and affordable energy solutions that help meet their customers’ needs, while minimizing their own environmental footprint.

Lauded as a premium solutions provider in the commercial vehicle industry, Rush Enterprises is the largest commercial vehicle dealer group in North America. Operating with the strategic vision of supporting customers with its end-to-end services, Rush Enterprises leverages cutting-edge technologies to provide premium solutions in the commercial vehicle industry.

Our client, a world-class telecommunications company with more than one million customers, operates across multiple states in the US. From cellular connections in the last century to digital communications of the modern era, the company has pioneered customer loyalty, growth, success, and economy.

GeoVera is the leading Earthquake Insurance Service Provider in California, Oregon, Washington DC, and a key Residential Windstorm Hurricane Insurance Provider in Hawaii.