CASE STUDIES

DEFINING THE DIGITAL AUDIT:  An organization’s website is critical for meaningful and efficient digital engagement with customers. Enhancing the user experience, accessibility, findability, and front-end technology of a website can’t be done unless gaps in the current process are identified.  Organizations often don’t know what they don’t know, costing them more than they think.  Moreover, […]

Industry: Telecommunications  Solution Type: Content Management System (CMS)  Primary Goals:   Implementation of a customer portal in order to reduce volume and length of calls to customer support representatives (CSRs)     Increase upselling and cross-selling as customers make changes to their accounts and adjust billing  Tools Used: Pega, Adobe Experience Manager (Cloud)  ABOUT OUR CLIENT: Our client, a world-class telecommunications company with more than one million customers, operates across […]

Industry: Global Nonprofit Organization  Solution Type: Content Relationship Management (CRM)  Specific Tools: Microsoft Dynamics 365  PROBLEM STATEMENT:  Our client, a nonprofit organization that completes work across the globe, required a program to allow for a smooth hiring and vetting process. Applicants to the organization, clients of the organization, and employees of the organization needed to input data, exchange information, and upload documents. Our client required a consistent process for an 18-month recruiting workflow that allowed […]

Our client, a well-known utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, our client is respected for its mission in delivering clean, reliable, and affordable energy to its customers and communities while protecting the environment.  This company invests in the communities in which its own employees live and work, protecting their natural resources. Empowering its people and creating shareholder value, our client is guided by its values of safety, excellence, and ethics.

The Auto Club Group (ACG) is a Michigan-based insurance company and the second largest AAA club in North America. It belongs to the belongs to the national AAA Federation, which is committed to improving the lives of a combined 60 million members across North America through the highest level of customer service. In addition to auto insurance, ACG provides coverage for home and life insurance.

Our client, a well-known U.S.-based utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, this company is respected for its unstinting efforts to provide clean, safe, reliable, and affordable energy solutions that help meet their customers’ needs, while minimizing their own environmental footprint.

Lauded as a premium solutions provider in the commercial vehicle industry, Rush Enterprises is the largest commercial vehicle dealer group in North America. Operating with the strategic vision of supporting customers with its end-to-end services, Rush Enterprises leverages cutting-edge technologies to provide premium solutions in the commercial vehicle industry.

Our client, a world-class telecommunications company with more than one million customers, operates across multiple states in the US. From cellular connections in the last century to digital communications of the modern era, the company has pioneered customer loyalty, growth, success, and economy.

GeoVera is the leading Earthquake Insurance Service Provider in California, Oregon, Washington DC, and a key Residential Windstorm Hurricane Insurance Provider in Hawaii.

The Virginia Department of Transportation (VDOT) shoulders the responsibility for transportation infrastructure in Virginia, including roads, bridges, tunnels, and buildings. As the state agency tasked with this never-ending 24/7 role, the agency uses over 7,500 employees.