Case Studies

Featured Case Study

Client Testimonial: WayPath’s Expert and Streamlined Migration Services Expedite FocusOne’s Transition to Their New Client Management Platform 

Summary  As part of its strategic plans, Hatteras FocusOne was moving to new internal processing platforms and was looking to transition clients and workflows to the new platform as quickly as possible. The migration needed to occur with minimal interruption to the client base, existing process flow, and workforce. Hiring on resources with specific high […]

Latest Case Studies

Rapid Improvement in CX Achieved by Upgrading Customer Correspondence Technology for New York Life

Rapid Improvement in CX Achieved by Upgrading Customer Correspondence Technology for New York Life

Lauded as the largest mutual fund insurance company in the United States, New York Life provides best-in-class insurance facilities. Since its inception in 1845, it’s helped people for more than 175 years. Ranked #71 in the list of Fortune 500 companies of 2019 based on total revenue, New York Life is also the third-largest life insurance company in the US.
WayPath creates Strategic CRM and CMS Roadmap for Northeast Teleco to Revamp Systems

WayPath creates Strategic CRM and CMS Roadmap for Northeast Teleco to Revamp Systems

Our client, a world-class telecommunications company, has more than one million customers and provides best-in-class services to multiple states across the US. From cellular connections in the last century to digital communications of the modern era, the company has pioneered customer loyalty, growth, success, and economy.
corrugated packaging in warehouse - WestRock casetudy - WayPath Consulting

Case Study WestRock: Upgrade to Sitecore CMS for Enhanced Digital Engagement

Boasting a global footprint and a client base in the hundreds, WestRock is America’s second-largest packaging company. With decades of experience in developing and supplying world-class paper and packaging products, the company now generates annual revenues exceeding $15 billion.