WAYPATH BLOG

A positive customer experience is vital to the success of your business. In today’s highly competitive digital landscape, we must keep the end-user front and center. After all, a happy...

IT partners work closely with companies to ensure they have the best advice and tech support for both internal and customer-facing systems; creating new efficiencies, improving customer experience, and ensuring...

Microsoft Dynamics 365 is a collection of third-party SaaS services and apps that companies can configure, customize, and leverage to enable a high-performance ecosystem. Essentially, it functions as an interconnected...

Simply put, enterprise content management is an umbrella term used to describe the technology and strategy companies use to manage and distribute information throughout the organization. ECM centralizes and democratizes...

OpenText Exstream is a powerful omnichannel customer communications platform designed for omnichannel customer communication management (CCM). This flexible, scalable platform is a top-rated solution that helps organizations engage with their...

Today, the business landscape is more crowded, complex, and competitive than it’s ever been, and there is so much more at stake. Without software tools to help you manage your...

Customer relationship management (CRM) is a strategy designed to improve the customer experience (CX) for today’s modern business. When we talk about CRM as a tool, we’re referencing a software...

A CRM is a fantastic tool for developing business insights around customer data. However, a CRM does so much more than that, as it facilitates a richer connection, enabling you...

Digital transformation is the process of integrating technology into all aspects of business operations. When fully implemented, it requires companies to abandon manual methodologies and adapt workflows around digital tools.

The global public health crisis caused by COVID-19 has caused every aspect of working life to be reimagined. From sanitizing equipment to working remotely, from updates on colleagues to massive...