The customer relationship management (CRM) implementation process involves centralizing, unifying, and harmonizing all communications between a company and its customers. Achieving a successful CRM implementation takes a healthy dose of thought and effort. Implementing and integrating CRM can take extensive planning and preparation. If you’re on the fence as to whether it’s worth the effort, […]
At some point, most businesses face situations where they outgrow their old software or encounter compatibility issues that force them to reevaluate their needs, and it’s no different for CRM software. Customer relationship management (CRM) data migration can be a complex process, requiring numerous steps to ensure a successful transition from your old CRM software […]
The market for customer relationship management (CRM) software and tools is growing quickly. In 2019, the global CRM market revenue was 42,707 million dollars. In 2021, it rose to 52,856 million dollars. Now, the global CRM market is expected to reach USD 157.53 billion in value by 2030, up from USD 71.06 billion in 2023, […]
Customer Relationship Management (CRM) platforms are designed to help businesses manage communications with customers. But CRM software isn’t just for the private sector. Identifying the best CRM for government agencies can vastly improve the numerous ways the public sector connects to citizens. CRM can automate workflow, manage stakeholder communications, assist in case management, and provide […]
By Jeff Hansen, Lead CMS Architect Many of our clients often find themselves managing a multitude of websites. Often these sites serve distinct purposes but there are often benefits to considering consolidating these multiple sites into one authoritative site. Some of the advantages of consolidation include cost savings, ease of management, streamlined maintenance, strengthened brand […]
In today’s competitive business landscape, efficient field service management is crucial for delivering exceptional customer experiences and maximizing operational efficiency. Microsoft Dynamics 365 Field Service is a comprehensive solution that streamlines the management of field technicians and service requests. It enables businesses to effectively handle maintenance, schedule and dispatch technicians, and enhance overall service quality. […]
