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A Comprehensive Guide to Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM: A Comprehensive Guide

What exactly is Microsoft Dynamics CRM? How does it work? And why should you choose Dynamics over other CRM systems on the market?

Latest Blog Posts

Your Comprehensive Guide to CRM Migration    

At some point, most businesses face situations where they outgrow their old software or encounter compatibility issues that force them to reevaluate their needs, and it’s no different for CRM software. Customer relationship management (CRM) data migration can be a complex process, requiring numerous steps to ensure a successful transition from your old CRM software […]

Selecting CRM Consulting Services: The Definitive Guide 

The market for customer relationship management (CRM) software and tools is growing quickly. In 2019, the global CRM market revenue was 42,707 million dollars. In 2021, it rose to 52,856 million dollars.   Now, the global CRM market is expected to reach USD 157.53 billion in value by 2030, up from USD 71.06 billion in 2023, […]

How to Determine the Best CRM for Government — Advice from Platform-Agnostic CRM Experts

Customer Relationship Management (CRM) platforms are designed to help businesses manage communications with customers. But CRM software isn’t just for the private sector. Identifying the best CRM for government agencies can vastly improve the numerous ways the public sector connects to citizens.  CRM can automate workflow, manage stakeholder communications, assist in case management, and provide […]

Consolidating Multiple Websites: The Power of the OnePath Solution™ 

By Jeff Hansen, Lead CMS Architect  Many of our clients often find themselves managing a multitude of websites. Often these sites serve distinct purposes but there are often benefits to considering consolidating these multiple sites into one authoritative site. Some of the advantages of consolidation include cost savings, ease of management, streamlined maintenance, strengthened brand […]

Top 5 Benefits of Dynamics Field Service for Optimal Maintenance and Technician Management 

In today’s competitive business landscape, efficient field service management is crucial for delivering exceptional customer experiences and maximizing operational efficiency. Microsoft Dynamics 365 Field Service is a comprehensive solution that streamlines the management of field technicians and service requests. It enables businesses to effectively handle maintenance, schedule and dispatch technicians, and enhance overall service quality. […]

CRM Article Gears

How the combination of CRM and CCM drives operational efficiency 

Microsoft Dynamics 365 is a collection of third-party SaaS services and apps that companies can configure, customize, and leverage to enable a high-performance ecosystem. Essentially, it functions as an interconnected CRM, ERP, and productivity suite that integrates your unique processes, data, and business logic.