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man walking accross desert - What Is Customer Experience & Why It's So Important | Waypath Consulting

What Is Customer Experience & Why It’s So Important

A positive customer experience is vital to the success of your business. In today’s highly competitive digital landscape, we must keep the end-user front and center. After all, a happy customer can help you boost and build the bottom line, and it takes far fewer resources to maintain existing customers than it does to acquire new ones.

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ying yang symbol in light colors - Choose the Right IT Partner - WayPath Consulting

How To Choose The Right IT Partner?

IT partners work closely with companies to ensure they have the best advice and tech support for both internal and customer-facing systems; creating new efficiencies, improving customer experience, and ensuring all systems are secure and available from every standpoint are just a few of the things an IT partner can do.

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girl standing near server room holding laptop - WayPath Consulting - Microsoft Dynamics 365

Microsoft Dynamics 365 Advantages & Disadvantages

Microsoft Dynamics 365 is a collection of third-party SaaS services and apps that companies can configure, customize, and leverage to enable a high-performance ecosystem. Essentially, it functions as an interconnected CRM, ERP, and productivity suite that integrates your unique processes, data, and business logic.

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skyrise buidlings - Enterprise Content Management Solutions - WayPath Consulting

Enterprise Content Management Solutions: Full Guide

Simply put, enterprise content management is an umbrella term used to describe the technology and strategy companies use to manage and distribute information throughout the organization. ECM centralizes and democratizes content so that all departments in the enterprise have access to the information they need. As a full-lifecycle solution, ECM simplifies content updates, organization, and archiving, ensuring that stakeholders always have the most up-to-date versions to work with.

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hands moving in front of open laptop - opentext -CCM - Waypath Consulting

Top 7 OpenText Features You Need to Know

OpenText Exstream is a powerful omnichannel customer communications platform designed for omnichannel customer communication management (CCM). This flexible, scalable platform is a top-rated solution that helps organizations engage with their audience in more meaningful ways through highly personalized communications and content across all channels.

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