Digital Engagement: The Complete Guide
Every business owner wants to keep their customers happy and coming back for more. In today’s digital-first world, customer expectations are evolving rapidly, and that
Every business owner wants to keep their customers happy and coming back for more. In today’s digital-first world, customer expectations are evolving rapidly, and that
What Is Customer Experience & Why is it So Important? A positive customer experience is vital to the success of your business. In today’s highly
Many companies need a dedicated IT partner, but not all know how to choose the right one. In this article, we’ll cover steps to take
In today’s complex digital landscape, Enterprise Content Management Solutions (ECM) are vital to your content strategy. ECMs help you manage, organize, and push out various
Authored by: Cass Mieczakowski, Director of Engineering OpenText Exstream is a powerful omnichannel customer communications platform designed for omnichannel customer communication management (CCM). This flexible,
Customer relationship management (CRM) is easily the most essential business activity—but this isn’t anything new. For as long as people and businesses have transacted, strong
Customer Relationship Management (CRM) is truly coming into its own in 2021. For most businesses, it’s been a lifesaver during the pandemic, supporting remote work,
Strong customer relationships are essential for any business. Loyal customers are the backbone of your success, and if you know their motivations, pain points, and
The fallout from COVID-19 continues to shift our worldview and how we interact. The workplace, in particular, is one area that has faced significant transformation.
The global public health crisis caused by COVID-19 has caused every aspect of working life to be re-imagined. From sanitizing equipment to working remotely, from
