Microsoft Dynamics 365 is a comprehensive solution used by many different types of businesses. In the enterprise or for companies that need to integrate complex data from a range of sources, it offers a way to break down silos and align processes, bringing CRM and ERP functions together in the cloud to enable a scalable, highly adaptable ecosystem.
But as with all software and solutions, Microsoft Dynamics 365 has advantages and disadvantages. It is an excellent solution for some businesses, but that does not mean it’s suitable for all. Today, we will review Microsoft Dynamics 365 benefits, Microsoft Dynamics 365 disadvantages and determine what kinds of businesses will benefit the most from it.
What is Microsoft Dynamics 365
In a nutshell, Microsoft Dynamics 365 is a collection of third-party SaaS services and apps that companies can configure, customize, and leverage to enable a high-performance ecosystem. Essentially, it functions as an interconnected CRM, ERP, and productivity suite that integrates your unique processes, data, and business logic.
For any large enterprise that relies on a distributed workforce, field teams, or disparate global branches, Microsoft Dynamics 365 connects people, processes, and policies to ensure end-to-end alignment, even when facing rapid change or sudden scale.
Benefits of using Microsoft Dynamics 365
In today’s fast-paced business landscape, agility is essential. Microsoft Dynamics 365 benefits users with end-to-end connectivity that enables fast response to changing needs, accelerating time-to-value, and helping companies move forward with confidence.
Microsoft Dynamics 365 benefits include:
- It is integrated with the Microsoft products you and your teams already love.
- The Low-code platform is easy to use and configure to your exact needs.
- Develop your own apps on the platform or integrate the third-party apps you already use.
- Offers a virtually endless range of integration capabilities, including complete feature sets as well as à la carte tools.
- The cloud ecosystem allows users to connect to company systems from any device over the internet.
- From finance to marketing, sales, meetings, and customer service, all business processes are fully integrated and work seamlessly together.
- AI-powered workflow automation capabilities.
- Access powerful analytics and business intelligence as data from all sources is consolidated into a single source of truth.
- Fully scalable to your needs, whether you are growing or downsizing.
- Since it’s built on the Azure platform, Microsoft Dynamics 365 leverages the highest security standards and is fully compliant with GDPR and other data privacy legislation.
Microsoft Dynamics 365 Disadvantages
Along with Microsoft Dynamics 365 advantages, there are also a few caveats:
- It takes some training to get up to speed on all functions. Most user complaints state that the interface is not very user-friendly out of the gate.
- The system itself and some customizations can be quite costly. Per-user monthly costs range from $50 to $200 or more. Take advantage of a demo or a trial before you buy to ensure it’s the right solution for your needs and budget.
- The mobile app is a bit glitchy and does not offer all features. Some users report having difficulty connecting to certain apps and tools while using the mobile app.
- Data storage limits are very low, and you’ll likely need to purchase more, which adds to your total cost of ownership (TCO).
Microsoft Dynamics 365 Summary
Once you’ve considered all the Microsoft Dynamics 365 pros and cons, the benefits, cost implications, and complexities of configuration and deployment, it should be easy to determine whether the solution is right for you. You’ll want to ensure the cost balances out with the business value and that it will be easy for your employees to adopt.
Growing companies, SMEs, and global businesses need a way to simplify and streamline their efforts to enable efficiency, visibility, and growth. Properly configured, Microsoft Dynamics 365 can help you accomplish this. Ultimately, the best way to ensure you’re maximizing your investment is to work with a Microsoft Dynamics 365 specialist that can help you configure and customize an ecosystem that suits your needs.
All in all, Microsoft Dynamics 365 provides excellent potential to streamline the line of business, enable increased agility for companies, and reduce costs throughout the organization. Microsoft Dynamics 365 pros and cons aside, only you can decide whether it’s right for you or not.