Customer communication management software (CCM software or CCM solutions) simplifies and improves communications between an enterprise and its customers, prospective customers, and business partners. In
Authored by: Cass Mieczakowski, Director of Engineering OpenText Exstream is a powerful omnichannel customer communications platform designed for omnichannel customer communication management (CCM). This flexible,
The global public health crisis caused by COVID-19 has caused every aspect of working life to be re-imagined. From sanitizing equipment to working remotely, from
Design thinking is defined as both an ideology and a process concerned with solving complex problems in a highly user-centric way. Its goal is to
In the post-COVID world, 86% of consumers prefer the “digital-first” approach in their brand interactions. In other words, “smart communications”. Today’s customers also expect fresh,
Whether you’re looking to create a sales pitch, develop a project plan, finalize a new contract, or design a staff training program, documents – both
In the digital era, customers expect more from brands than simple transactions. They expect personalized experiences. They expect ongoing relationships. And they expect to be
Authored by: The WayPath CCM Team A few decades ago, organizations’ concerns around modernizing their Customer Communications Management (CCM) ecosystem was mainly about transitioning their
Authored by: The WayPath CCM Team OpenText Exstream is a comprehensive, integrated platform for enterprise CCM. But as with any other enterprise platform, it requires
