CCM for Healthcare Organizations: A Complete Guide
Healthcare is a topic that’s been in the headlines for all the wrong reasons in the last two years. Who can forget those heartbreaking scenes
Healthcare is a topic that’s been in the headlines for all the wrong reasons in the last two years. Who can forget those heartbreaking scenes
Elite distinction awarded for commitment and dedication to the Sitecore community RICHMOND, Virg., — January 31, 2022 — WayPath, a boutique customer experience consulting firm, today
In the digital world, “content is king,” as the saying goes. And in recent years, information technology has moved at speed to enable and support
The market for customer relationship management (CRM) software and tools is burgeoning. According to recent reports, the global CRM market is expected to reach USD
The term “the customer is always right” was originally coined by retail pioneer Harry Gordon Selfridge in 1909. And while it’s been a go-to policy
WayPath, a boutique customer experience consulting firm, announced that it has successfully attained its Service Organization Control (SOC) 2® Type 1 compliance through an audit
The effective selection, use, and integration of customer relationship management (CRM) tools are the secret sauce for gaining increased sales and happier customers. In this
In our modern digital world, customer relationship management (CRM) software is a must-have for businesses seeking to gain and maintain an edge over their competition.
Customer relationship management (CRM) is both a philosophy and a technological practice. But despite the number of CRM systems available today, some companies find it
Customer satisfaction is one of the most critical performance indicators in business today. It doesn’t matter how big or small your company is or what
