Revolutionize your customer service strategy
Discover how WayPath can help you leverage Service Cloud to provide trustworthy, dependable customer service from any location.
Elevate your customer service game with Salesforce Service Cloud, a dynamic cloud-based platform that will help you deliver exceptional customer experiences. Implemented by WayPath, Service Cloud will end the silos of customer interaction management and embrace a unified platform that brings phone, email, chat, and social media interactions all under one roof.
With Service Cloud’s intuitive features such as intelligent routing, case and knowledge management, and self-service portals, your customer inquiries will be resolved in no time. Plus, with robust reporting and analytics tools, your business can make data-driven decisions and stay ahead of the curve.
By streamlining your customer service operations and increasing service agent productivity, WayPath and Service Cloud will empower you to build long-lasting customer relationships that will drive your business growth.
Automation and Workflows — Streamline workflows using no-code and low-code builders as well as workflow automation, simplified cross-departmental processes, and the ability to adapt your business processes on a flexible platform
Service Cloud for Slack — Share metrics, enhance case and incident resolution efficiency, expedite data access, and seamlessly collaborate with partners
Case Management — Increase agent efficiency with productivity tools and a single screen to seamlessly handle cases as you unify customer data
Omni-Channel Routing — Automatically route cases from any channel, including messaging, chat, email, and voice, to the most suitable agent based on their expertise and skill set
Knowledge Management — Boost agent productivity, expedite case resolution, and ensure consistent responses by with optimized search and recommended articles; enable customer self-service by embedding knowledge articles and utilizing chatbots and AI for customer queries
Reporting & Analytics — Elevate team efficiency and decision-making regardless of location by utilizing prebuilt dashboards that monitor agent performance, KPIs, and channel usage
Customer Service Incident Management — Efficiently resolve major disruptions and address them at scale by equipping your teams with the necessary tools to identify, track, and resolve customer concerns