Discover how WayPath can help you leverage Service Cloud to provide trustworthy, dependable customer service from any location.
Elevate your customer service game with Salesforce Service Cloud, a dynamic cloud-based platform that will help you deliver exceptional customer experiences. Implemented by WayPath, Service Cloud will end the silos of customer interaction management and embrace a unified platform that brings phone, email, chat, and social media interactions all under one roof.
With Service Cloud’s intuitive features such as intelligent routing, case and knowledge management, and self-service portals, your customer inquiries will be resolved in no time. Plus, with robust reporting and analytics tools, your business can make data-driven decisions and stay ahead of the curve.
By streamlining your customer service operations and increasing service agent productivity, WayPath and Service Cloud will empower you to build long-lasting customer relationships that will drive your business growth.
Automation and Workflows — Streamline workflows using no-code and low-code builders as well as workflow automation, simplified cross-departmental processes, and the ability to adapt your business processes on a flexible platform
Service Cloud for Slack — Share metrics, enhance case and incident resolution efficiency, expedite data access, and seamlessly collaborate with partners
Case Management — Increase agent efficiency with productivity tools and a single screen to seamlessly handle cases as you unify customer data
Omni-Channel Routing — Automatically route cases from any channel, including messaging, chat, email, and voice, to the most suitable agent based on their expertise and skill set
Knowledge Management — Boost agent productivity, expedite case resolution, and ensure consistent responses by with optimized search and recommended articles; enable customer self-service by embedding knowledge articles and utilizing chatbots and AI for customer queries
Reporting & Analytics — Elevate team efficiency and decision-making regardless of location by utilizing prebuilt dashboards that monitor agent performance, KPIs, and channel usage
Customer Service Incident Management — Efficiently resolve major disruptions and address them at scale by equipping your teams with the necessary tools to identify, track, and resolve customer concerns
