Microsoft Dynamics 365 Field Service

Your one-stop solution to effortlessly handle service requests and efficiently schedule and dispatch field technicians


The Microsoft x WayPath Connection

Discover how WayPath partners with Microsoft and enables you to offer predictive and proactive services by leveraging data insights and connected experiences.

Let WayPath curate a first-class Field Service experience for your organization and drive maximum ROI from your Dynamics investment.

At WayPath, we understand the importance of optimizing the performance of your technicians and identifying the specific skills they need for different types of work. We also create a catalog of services to ensure that the right technician is assigned to the right job. With mapping and routing capabilities, we help optimize the scheduling and minimize travel time.

Keeping customer satisfaction as a top priority, Field Service provides notifications to your customers when technicians are en route or will arrive shortly. Additionally, you can capture client approval on work performed, ensuring that all parties are satisfied with the work done.

Dynamics 365 Field Service, in combination with WayPath’s expertise, provides a comprehensive solution to managing field technicians and service requests. Contact us today to achieve maximum efficiency and customer satisfaction.


Transform your organization with Field Service

Differentiate Resources – Once your resources are identified, WayPath will configure your skillsets

Build Work Orders – You can consider credit or background checks as well as management or threshold alerts

Integrate Scheduling Engines – Determine dispatch tools, integrate with calendar products, and leverage a product catalog

Standardize Communications – Ensure that your home office communicates effectively with the service members on tablets or mobile devices and leverage GPS

Mechanize Installation Processes – Implement a form to capture onsite information via mobile app or portal

Digitize Asset Management – Manage your inventory, insurance, third-party vendors/rentals, storage, fuel, fraud, and more

Enable Proactive Maintenance – Create predictive efficiencies for service and maintenance*

Consider Return Material Authorization – Govern return processes, warranties, inspections, inventory, and more*

*Denotes optional feature

As a Microsoft partner, we’ve successfully implemented, integrated, and customized Dynamics 365 for organizations of every size and industry. We have the technical expertise and the business acumen needed to understand our clients’ business goals and support them at every stage of their Dynamics solution project, from discovery to delivery.


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Start the conversation about Field Service

Curious to hear more about how WayPath has helped organizations leverage Microsoft Dynamics 365?