An IT Consulting firm like WayPath Consulting can help avoid confusion and costly mistakes. For example, if your company is looking to implement a new Customer Communication Management (CCM) solution, or upgrade its legacy CRM solution to Microsoft Dynamics 365 – WayPath can assist you with planning, deployment, training, and even maintenance, to increase your chances of project success.
But if your organization is not yet ready to make a big investment in enterprise technology solutions or IT consulting services but you want to learn more, this article is for you.
What Are Enterprise Technology Solutions?
Enterprise technology solutions are designed to increase efficiency within an organization. The objective of any company is to provide a quality service or product that will be well received by the end-user, but in order to achieve this, they need to have an effective means of communication with employees and customers. That’s where enterprise technology solutions can help.
Enterprise technology solutions are the ultimate way to keep a company organized and efficient. They integrate multiple aspects of a business into one system, enabling companies and their employees to work more closely with each other and share information about what’s happening in all areas of the business at any given time.
Businesses can benefit greatly from enterprise technology solutions by streamlining their efforts and achieving new levels of productivity. They can optimize processes and reduce costs while still providing better services to the consumer. In addition, a business that wants to stay competitive will need to embrace new technologies in order keep an edge over competitors.
What Benefits Can Enterprise Technology Solutions Bring to Your Business?
Some of the most significant benefits that enterprise technology solutions can bring to your business are increased productivity, cost savings, and a better customer experience.
The amount of work an employee does over time is directly related to their efficiency in performing tasks. Your employees could be wasting hours each day completing tasks that could be streamlined with the use of an enterprise technology solution.
Enterprise technology solutions can help you increase revenue, streamline processes, and decrease costs – all of this helps your business’s bottom line. Automating tedious, time-consuming tasks that you previously had to do manually means you have more time to focus on increasing revenue. And using a solution that helps you better engage with your customer can mean higher profits.
A Better Customer Experience
Enterprise technology solutions can help you with customer relationship management and enable you to provide a more efficient customer service experience. A better customer experience is a major benefit to any business because the more satisfied a customer is with a product or service, the more likely they are to return and recommend the business to others.
5 Things to Consider When Selecting Enterprise Technology Solutions
The five key considerations outlined below can help you select and implement the right enterprise technology solutions.
1. Business Goals and Budget
Many organizations jump into a major technology investment based on what they know about industry standards or what they find from a competitor analysis exercise. Although this information can be useful, it’s important to start the journey by first looking “inwards”.
First, understand your business’s needs. Then research possible enterprise technology solutions that may meet those needs. And since all businesses (including yours) need to be profitable, it’s important to compare the price of each solution with what you are willing to pay.
2. Audience or Users
Some enterprise technology solutions are meant for a niche group of users, while others, like CRM platforms, can be useful to several other functional departments including Sales, Marketing, Customer Support, and Finance. Identify these users before investing, and make sure they have the right resources (e.g. training) to guarantee painless adoption.
3. In-house Resources and IT Dependencies
Do you have an in-house team to manage the deployment of new enterprise technology solutions? An existing code base that can be built on or integrated? Is data migration required? Will the new solution impact the existing infrastructure? All these factors can impact your organization’s tech stack.
Also, think about the costs and processes required to keep new enterprise technology solutions stable and updated, as well as user needs, team roles and responsibilities, and support requirements.
4. Longevity and Business-readiness
Is this a short-term project with a fast expected turnaround, or a longer-term effort? The latter may involve multiple development stages and require many resources to support them. It may also require an entirely new set-up, as well as documentation and training before the enterprise technology solutions are ready for business use.
5. Scalability and Security
Enterprise technology solutions that can scale with the business are usually better than solutions that offer limited scalability. But sometimes, short-term wins are more essential. For example, a Minimum Viable Product (MVP) prioritizes easy-to-deploy features over long-term concerns, so this may be the right choice if you need enterprise technology solutions to fulfill an urgent need.
Concerns around cost and data security may also play a role. With the latter, think about what data is critical to your organization, and what level of security is required.
There’s a lot to consider when looking for the right enterprise technology solutions. But if you take into account the factors outlined here during your research, planning, and pre-deployment phases, your new project is more likely to successfully meet your organization’s business requirements. If you need further guidance, a WayPath expert can help. Schedule your free consultation with us today.