Enterprise CCM Strategy: The Complete Guide
Before we explore what enterprise ccm (customer communication management) strategy is all about, think about this question. Do we live in an age of instant
CCM Consulting Services: How to Choose the Right One
Authored by: The WayPath CCM Team In days gone by, the way businesses communicated with their customers can be likened to a “one-way street.” Most
How the combination of CRM and CCM drives operational efficiency
Authored by: Cass Mieczakowski, Director of Engineering Customer Communication Management (CCM) and Customer Relationship Management (CRM) are interconnected platforms that play key roles in enhancing
6 Key Metrics for Measuring Operational Efficiency in Customer Communication Management
By: Cass Mieczakowski, Director of Engineering Customer Communication Management (CCM) is a critical aspect of enhancing customer experiences and driving operational efficiency for businesses. Thus,
OpenText Exstream Consultation: Does My Organization Need It?
Authored by: Cass Mieczakowski, Director of Engineering Customer Communications Management (CCM) empowers organizations to deliver memorable customer experiences across multiple touchpoints. To maximize CCM effectiveness,
What is OpenText Exstream? A Comprehensive Guide for Organizations
Authored by: Cass Mieczakowski, Director of Engineering Smart companies understand that their customers are changing, and therefore, their customer communications strategies and tactics need to
WayPath and XPLOR International Present “Legacy Code Red: What are your outdated systems costing you?”
Date: January 18, 2023 Time: 1:00 PM EST – 2:00 PM EST Register TODAY: https://attendee.gotowebinar.com/register/7580782355695859983?source=WayPath How many of your critical customer communications are still generated by a legacy
A Guide to CCM for Financial Services
Like any good relationship, clear and regular communication is vital in the realm of financial services. Today, your customers have so many choices as to
CCM for Healthcare Organizations: A Complete Guide
Healthcare is a topic that’s been in the headlines for all the wrong reasons in the last two years. Who can forget those heartbreaking scenes
12 Ways to Improve Customer Communication
Authored by: The WayPath CCM Team Customer communication has always been a critical component of business success. Today, more than ever before, customers expect more
