Summary  As part of its strategic plans, Hatteras FocusOne was moving to new internal processing platforms and was looking to transition clients and workflows to the new platform as quickly as possible. The migration needed to occur with minimal interruption to the client base, existing process flow, and workforce. Hiring on resources with specific high […]

Summary A near 50 percent growth in membership during the COVID-19 pandemic, and new privacy laws and regulations emerging throughout the globe, meant the International Association of Privacy Professionals (IAPP), a nonprofit membership association, needed to reassess its technology stack. Company Founded in 2000, IAPP is a resource to help data privacy professionals develop and […]

DEFINING THE DIGITAL AUDIT:  An organization’s website is critical for meaningful and efficient digital engagement with customers. Enhancing the user experience, accessibility, findability, and front-end technology of a website can’t be done unless gaps in the current process are identified.  Organizations often don’t know what they don’t know, costing them more than they think.  Moreover, […]

Industry: Telecommunications  Solution Type: Content Management System (CMS)  Primary Goals:   Implementation of a customer portal in order to reduce volume and length of calls to customer support representatives (CSRs)     Increase upselling and cross-selling as customers make changes to their accounts and adjust billing  Tools Used: Pega, Adobe Experience Manager (Cloud)  ABOUT OUR CLIENT: Our client, a world-class telecommunications company with more than one million customers, operates across […]

Industry: Global Nonprofit Organization  Solution Type: Content Relationship Management (CRM)  Specific Tools: Microsoft Dynamics 365  PROBLEM STATEMENT:  Our client, a nonprofit organization that completes work across the globe, required a program to allow for a smooth hiring and vetting process. Applicants to the organization, clients of the organization, and employees of the organization needed to input data, exchange information, and upload documents. Our client required a consistent process for an 18-month recruiting workflow that allowed […]

Our client, a well-known utility company, serves more than 7 million customers across 20 states, 24 hours a day, 7 days a week. In continuous operations for well over a century, our client is respected for its mission in delivering clean, reliable, and affordable energy to its customers and communities while protecting the environment.  This company invests in the communities in which its own employees live and work, protecting their natural resources. Empowering its people and creating shareholder value, our client is guided by its values of safety, excellence, and ethics.