Platform Support as a Service

Whether it be a CRM, CMS, or CCM platform, WayPath can provide continuous support for your customer experience platform through a service-as-a-subscription model.

Continuous evolution and timely issue management are critical to ensuring a high return on your platform investment.

WayPath’s PathMarker service can support your platform needs in an ongoing manner beyond traditional setup and configurationWhether it’s ensuring that the latest releases are smoothly rolled out or building new features, a PathMarker subscription can ensure your team stays operational and has access to the latest platform features.  Additionally, PathMarker subscribers gain immediate access to WayPath’s expertise and knowledge.  PathMarker is a convenient and cost-effective way to ensure your team extracts the most value from your platform investment.

PathMarker addresses the following challenges: 

  • Long turnaround time of new platform functionality 
  • Extended outages caused by technical environment or integration changes 
  • Difficult or delayed platform update rollouts 


PathMarker provides immediate response, access to expertise, and ongoing maintenance and feature development for your platform investment.

With PathMarker, your organization will benefit from:

  • Quick turnaround time for new feature development 
  • Access to platform expertise for unexpected challenges or issues 
  • Tier 2 and 3 support for platform issues or integration problems 

Increase the value of your platform investment with a PathMarker subscription.