Here are the top three Sitecore key features that set it apart from other CMS systems in its class: 1. Digital Experience Platform. Sitecore combines customer data, marketing automation, powerful analytics, AI, and machine learning to take customer engagement to the next level. 2. Digital Asset Management. All your content lives in one place and can be accessed by any department and pushed out to any platform as needed, providing a centralized space for planning, scheduling, and content production. 3. Customer Data Platform. Sitecore’s unified data capabilities enable incredible digital experiences that encourage customer engagement and build loyalty.
What are the Benefits of Using Customer Relationship Management? Read Waypath’s article and find out everything about Customer Relationship Management (CRM).
Looking for digital engagement services for your business? Check out this article and find out what the digital engagement services are and their benefits.
What is digital customer engagement? Check out this complete guide and find out what is digital engagement, why is it so important and how to boost it.
Microsoft Dynamics 365 is a collection of third-party SaaS services and apps that companies can configure, customize, and leverage to enable a high-performance ecosystem. Essentially, it functions as an interconnected CRM, ERP, and productivity suite that integrates your unique processes, data, and business logic.
Simply put, enterprise content management is an umbrella term used to describe the technology and strategy companies use to manage and distribute information throughout the organization. ECM centralizes and democratizes content so that all departments in the enterprise have access to the information they need. As a full-lifecycle solution, ECM simplifies content updates, organization, and archiving, ensuring that stakeholders always have the most up-to-date versions to work with.
OpenText Exstream is a powerful omnichannel customer communications platform designed for omnichannel customer communication management (CCM). This flexible, scalable platform is a top-rated solution that helps organizations engage with their audience in more meaningful ways through highly personalized communications and content across all channels.
Today, the business landscape is more crowded, complex, and competitive than it’s ever been, and there is so much more at stake. Without software tools to help you manage your business relationships and everything that entails, growth is impossible. CRM (Customer Relationship Management) solution software is essential, as it gives you the tools you need to grow, connecting your company, its customers, your suppliers, and partners into one easy-to-manage platform that delivers tremendous value through every business process.
A CRM is a fantastic tool for developing business insights around customer data. However, a CRM does so much more than that, as it facilitates a richer connection, enabling you to exceed all expectations based on their preferences.
Digital transformation is the process of integrating technology into all aspects of business operations. When fully implemented, it requires companies to abandon manual methodologies and adapt workflows around digital tools.