How to Improve Customer Satisfaction

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Looking for tips on how to improve customer satisfaction? Make sure your clients are happy enough. Check out 10 tips on how to improve customer satisfaction.

What is Sitecore: Common Sitecore Problems & Features

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Here are the top three Sitecore key features that set it apart from other CMS systems in its class: 1. Digital Experience Platform. Sitecore combines customer data, marketing automation, powerful analytics, AI, and machine learning to take customer engagement to the next level. 2. Digital Asset Management. All your content lives in one place and can be accessed by any department and pushed out to any platform as needed, providing a centralized space for planning, scheduling, and content production. 3. Customer Data Platform. Sitecore’s unified data capabilities enable incredible digital experiences that encourage customer engagement and build loyalty.

Digital Engagement: The Complete Guide

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What is digital customer engagement? Check out this complete guide and find out what is digital engagement, why is it so important and how to boost it.

What Is Customer Experience & Why It’s So Important

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A positive customer experience is vital to the success of your business. In today’s highly competitive digital landscape, we must keep the end-user front and center. After all, a happy customer can help you boost and build the bottom line, and it takes far fewer resources to maintain existing customers than it does to acquire new ones.

The CRM Trends You Need to Know About in 2021

The CRM Trends You Need to Know About in 2021

Customer relationship management (CRM) is a strategy designed to improve the customer experience (CX) for today’s modern business. When we talk about CRM as a tool, we’re referencing a software platform that combines a collection of software-based workflows that help companies forge more profound, meaningful relationships with their customers.